Cookie and Privacy Policy

Last updated: April 16, 2026 · Data controller: JOM A/S, CVR 30694732

At JOM A/S, we handle your personal data with respect and in accordance with the General Data Protection Regulation (GDPR) and the Danish Data Protection Act. This policy describes what information we collect, how we use it, and what rights you have.

1. Data Controller and Contact Information

The data controller responsible for the processing of personal data on this website is:

If you have any questions about how we process your personal data, or if you wish to exercise your rights, please feel free to contact us at any time.

2. What personal data we process

When you visit and use our website, we may process the following categories of personal data:

General personal information

• Name, email address, phone number, and company name (if you contact us via the form or email)
• The content of your inquiry
• Correspondence with you

Technical Information

• IP address and device information (browser, operating system, screen size)
• General geographic location
• Information about your activity on the website (pages visited, duration, clicks)
• Referring website
• Cookies (see Section 9)

3. Purpose and Legal Basis

We process your personal data for the following purposes:

Responding to inquiries

When you contact us via email, phone, or a contact form, we process your information in order to respond to your inquiry and provide the service you’ve requested.

Legal basis: GDPR Article 6(1)(b) (performance of a contract or actions taken at your request) or (f) (our legitimate interest in handling inquiries).

Quotes, orders, and customer relationships

If you become a customer of ours, we will process your information for the purpose of preparing quotes, entering into and fulfilling agreements, and for accounting purposes.

Legal basis: GDPR Article 6(1)(b) (performance of a contract) and (c) (compliance with a legal obligation, e.g., the Accounting Act).

Website Statistics and Improvements

We use analytics tools to understand how our website is used so that we can improve its content and user experience. This information is anonymized or pseudonymized to the extent possible.

Legal basis: GDPR Article 6(1)(a) (consent via cookie banner) or (f) (legitimate interest).

Marketing

With your consent, we may use your information for marketing purposes, including remarketing and targeted ads.

Legal basis: GDPR Article 6(1)(a) (consent).

4. Retention period

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or for as long as we are required to do so by law:

• Inquiries that do not result in a customer relationship: As a general rule, these are deleted no later than 12 months after the last contact.
• Customer information: Retained for up to 5 years after the end of the customer relationship in accordance with the Accounting Act.
• Technical and statistical data: Retained for as long as necessary to achieve the relevant purpose, though typically for a maximum of 26 months.
• Cookies: Stored as described in the cookie policy below.

5. Disclosure of Information

We only share your personal information when it is necessary to fulfill a specific purpose or when we are legally required to do so. We may share information with:

• Data processors: We use external providers for hosting, email, analytics tools, accounting, etc. These providers act as data processors and process the information solely in accordance with our instructions and under a data processing agreement.
• Government agencies: We may disclose information if we are legally required to do so.
• Business partners: In connection with the fulfillment of a specific agreement (e.g., subcontractors or carriers).

We never sell your personal information to third parties.

6. Transfer to third countries

Some of our data processors may be located outside the EU/EEA, including in the United States. When we transfer personal data to third countries, we ensure that an adequate level of protection is in place, for example through the European Commission’s Standard Contractual Clauses or a valid adequacy decision (such as the EU-US Data Privacy Framework).

7. Safety

We have implemented appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures include, among other things:

• Data encryption during transmission (HTTPS/SSL)
• Access control with strong passwords and role-based access
• Regular backups and system updates
• Data processing agreements with all external suppliers

In the event of a security breach that poses a high risk to your rights, we will notify you as soon as possible and report the breach to the Danish Data Protection Agency within 72 hours.

8. Your rights

Under the General Data Protection Regulation, you have a number of rights regarding our processing of your personal data:

• Right of access: You have the right to access the information we process about you.
• Right to rectification: You have the right to have inaccurate information about you corrected.
• Right to erasure: In certain cases, you have the right to have information about you erased (the right to be forgotten).
• Right to restriction of processing: In certain cases, you have the right to have the processing of your personal data restricted.
• Right to object: In certain cases, you have the right to object to our processing of your information.
• Right to data portability: In certain cases, you have the right to receive your personal data in a structured, commonly used, and machine-readable format and to have this data transferred from one data controller to another.
• Right to withdraw consent: If the processing is based on your consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of the processing prior to withdrawal.

You can exercise your rights by contacting us at info@jomrustfri.dk. We will respond to your inquiry as soon as possible and no later than one month from receipt.

9. Cookies

A cookie is a small text file that a website stores on your computer, tablet, or mobile phone. Cookies are used by virtually all websites and are often necessary for the website to function properly.

Our Use of Cookies

We use cookies for the following purposes:

• Essential cookies: Ensure that the website functions properly. These do not require consent.
• Preference cookies: Remember your preferences, such as your language.
• Statistics cookies: Help us understand how visitors use the website so we can improve it.
• Marketing cookies: Used to show you relevant ads on other websites.

Statistics and marketing cookies are only used if you have given your consent via our cookie banner.

How to manage cookies

You can change or withdraw your consent to cookies at any time by clicking the cookie icon at the bottom of the page, or by deleting cookies in your browser. Instructions for deleting cookies are typically found under "Settings" or "Help" in your browser.

Please note that disabling cookies may prevent certain features of the website from working properly.

10. Cookie Policy

Below you will find a detailed overview of the cookies we use on our website. This policy is updated automatically.

11. Complaint to the Data Protection Authority

You have the right to file a complaint with the Danish Data Protection Agency if you are dissatisfied with the way we process your personal data. You can find the Danish Data Protection Agency’s contact information at www.datatilsynet.dk.

However, we encourage you to contact us first so that we can answer your questions or resolve the issue.

12. Policy Changes

This policy may be updated from time to time, for example, due to changes in the law or changes in our practices. The current version of the policy is available on our website. The date of the most recent update is shown at the top of the page.

In the event of significant changes, we will announce them on our website or contact you directly, if possible.